"Paul has done a good job of replacing our old hot water cylinder last week. From the initial conversation to choosing the right solution Paul has demonstrated good communication skills. He helped us to analyse the pros and cons of different solutions. He is very efficient, polite and delivered good result. We felt that he is a very experienced plumber. Our job went just as planned and worked well. He even saved some space in the cupboard. We are very grateful for what he did for us."